FAQ

Your accommodation will be available to you from 2:00 pm on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing your rooms. However, you may drop off your bags, pay for your stay and collect your room keys at an earlier time by prior arrangement.

It is much appreciated if you will notify us of your estimated time of arrival (a telephone call on the day before or morning of arrival is fine).

Please ensure you contact us to let us know if you will be arriving later than 8:00 pm, and inform us of  your estimated time of arrival. We do not normally accept guests after 11:00 pm.

Please ensure you will be checking-out no later than 11:30 am.

Yes, complete set of bath towels and bed linens are provided. We would like to remind you that bath towels should not be used outside the villas.

The time interval for cleaning is as below:

• Once in every 4 days for weekly stays
• Once in every 5 days for stays with more than 2 weeks

If you would like your villa to be cleaned and bed sheets changed more frequently, you need to pay an additional £30/villa/cleaning as an extra service. Please ensure you contact us to let us know if you will be asking for extra cleaning.

Yes, we do provide irons and ironing boards upon request.

We can accommodate for young babies and by prior arrangement and free of charge, a travel cot can be provided; however we do ask that you provide all your own bedding for the cot.

Riverside Houses are located about 5 minutes walk from the town center of the hidden heaven, Dalyan. Villas are at the coast of river and steps away from Dalyan’s well known riverside walkway. Famous Iztuzu (Turtle) Beach is 12 kilometers (~20 minutes) away by car and it takes about 40 minutes to reach the other end of the Turtle Beach with a boat from our private pier. There are public boats and buses from Dalyan town centre, which is 5 minutes away from Riverside Houses with a walk, to the beach as well.

Distances from/to Riverside Houses

To have a better understanding, please check Are you Wondering Where Riverside Houses are? section on our Contact page.

Please click on our postal address below to navigate yourself to Riverside Houses from anywhere with the help of Google Navigation.

You might also have a look at the Distances from/to Riverside Houses table below.

Distances from/to Riverside Houses

To have a better understanding, please check Are you Wondering Where Riverside Houses are? section on our Contact page.

Yes, we do arrange transfers from/to Dalaman International Airport upon request. While you are making your reservation, please select the appropriate transfer options that will be listed under “Select extra services (optional)”.

We strongly suggest you to check our About Dalyan page.

The swimming pool will be operational between the 15^th of May (15/05) and 15^th of September (15/09). During this period, hours of operation are from 09:00 AM to 05:30 PM daily.

Poolside Rules

• No running on the poolside.
• Diving is not permitted.
• No jumping onto floats, rafts or inflatables from poolside.
• No fighting, bullying, ducking, pushing or throwing other bathers into the pool.
• No face masks, flippers or snorkels.
• No toys, inflatables or balls.
• No eating or drinking on the poolside.
• No outdoor footwear permitted on the poolside.
• Children under the age of 8 must be accompanied in the water by an adult and accompanying adults must not leave children under the age of 8 unattended or beyond eye contact.

Health, Safety and Hygiene Rules

• Please ensure you shower before entering the pool.
• Please ensure you visit the toilet before entering the pool and encourage children to do so.
• Children still requiring nappies are encouraged to wear a recognised swim nappy.
• Conventional nappies are not permitted in the pool.
• Any incident involving contamination of the pool must be reported to staff immediately.
• It is forbidden to swim in the pool with a burkini.
• You are advised NOT to swim if you are suffering from the following:
  • Ear infection
  • Open wounds
  • Coughs/colds etc.

Attention!

• These rules and regulations are subject to change at anytime without any notice.
• Guests swim at their own risk and Riverside Houses is not responsible for any injuries or accidents incurred by anyone while using the swimming pool facilities.