FAQ
Frequently Asked Questions
Booking & Reservations
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The villa I want to stay is booked for my dates. What can I do?
Perhaps you might want to make another search to check our other villas?
If you do not want to make another search, just send an e-mail to contact@riversidehousesdalyan.com or fill in the contact form on our Contact page and let us know.
We will first try to find an alternative suitable accommodation for you from our other villas (check General Information / House Comparison Table for details), and if we cannot, we will try to arrange an alternative villa in compliance with our standards from a neighbouring site.
Riverside Houses are fully booked for my dates. Can we do anything?
No problem. Just send an e-mail to contact@riversidehousesdalyan.com or fill in the contact form on our Contact page and let us know.
We will try to arrange an alternative villa in compliance with our standards from a neighbouring site.
Is there a minimum stay policy in force?
Yes, there is a minimum stay policy and it is 3 nights between the 1st of April (01/04) and 31st of October (31/10).
If you wish to book with us between the 1st of November (01/11) and 31st of March (31/03), minimum stay policy will be 30 nights, and electricity and water consumption will be charged additionally during this period.
How much should I pay as a deposit?
20% of the total amount should be paid as a deposit by credit card before arrival to assure the booking. Deposit amount will not be returned even if your travel arrangements change. The rest is required in cash in GBP (no other currencies accepted) on arrival.
Can I pay the total amount in cash on arrival?
You may pay the 80% of the total amount in cash on arrival. However, 20% of the total amount should be paid as a deposit by credit card before arrival to assure the booking. Deposit amount will not be returned even if your travel arrangements change. The rest is required in cash in GBP (no other currencies accepted) on arrival.
Can I pay the total amount with a bank transfer?
Unfortunately we do not accept bank transfers at this moment. 20% of the total amount should be paid by credit card as a deposit before arrival to assure the booking. Deposit amount will not be returned even if your travel arrangements change. The rest is required in cash in GBP (no other currencies accepted) on arrival.
I cannot pay the deposit by my credit card because of an error. What should I do?
No problem. Just send an e-mail to contact@riversidehousesdalyan.com or fill in the contact form on our Contact page and let us know about the error, we will do our best to resolve the issue. While waiting for a reply, you may try paying the deposit again since it can be a temporary error.
Shall I book directly with you or through other platforms such as Airbnb, Booking.com, Holiday Lettings etc.?
Since other platforms charge you commissions, it is strongly suggested that you book directly with us where you will not be charged with any commission. However, it is completely up to you to book through other platforms.
Checking-in & Checking-out
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When should I check-in?
Your accommodation will be available to you from 2:00 pm on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing your rooms. However, you may drop off your bags, pay for your stay and collect your room keys at an earlier time by prior arrangement.
It is much appreciated if you will notify us of your estimated time of arrival (a telephone call on the day before or morning of arrival is fine).
My flight arrives late in the evening, what should I do?
Please ensure you contact us to let us know if you will be arriving later than 8:00 pm, and inform us of your estimated time of arrival. We do not normally accept guests after 11:00 pm.
When should I check-out?
Please ensure you will be checking-out no later than 11:30 am.
Cleaning, Towels & Bed Linens
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Do you provide bath towels and bed linens?
Yes, complete set of bath towels and bed linens are provided. We would like to remind you that bath towels should not be used outside the villas.
How frequently will my villa get cleaned?
The time interval for cleaning is as below:
- Once in every 4 days for weekly stays
- Once in every 5 days for stays with more than 2 weeks
If you would like your villa to be cleaned and bed sheets changed more frequently, you need to pay an additional £30/villa/cleaning as an extra service. Please ensure you contact us to let us know if you will be asking for extra cleaning.
Do you provide irons and ironing boards?
Yes, we do provide irons and ironing boards upon request.
Can you accommodate young babies?
We can accommodate for young babies and by prior arrangement and free of charge, a travel cot can be provided; however we do ask that you provide all your own bedding for the cot.
Location & Transfers
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Where are Riverside Houses, how far are they from specific locations?
Riverside Houses are located about 5 minutes walk from the town center of the hidden heaven, Dalyan. Villas are at the coast of river and steps away from Dalyan’s well known riverside walkway. Famous Iztuzu (Turtle) Beach is 12 kilometers (~20 minutes) away by car and it takes about 40 minutes to reach the other end of the Turtle Beach with a boat from our private pier. There are public boats and buses from Dalyan town centre, which is 5 minutes away from Riverside Houses with a walk, to the beach as well.
Distances from/to Riverside Houses
| From | To | Google Maps Route | Distance | Time required by car | Time required by walk |
|---|---|---|---|---|---|
| Dalaman International Airport | Riverside Houses | Click here to see the route | 30 km | 35 mins | 6 hours |
| Riverside Houses | Dalyan Town Center | Click here to see the route | 900 meters | 2 mins | 5 mins |
| Riverside Houses | İztuzu (Turtle) Beach | Click here to see the route | 12.8 km | 21 mins | 2 hrs 50 mins |
| Riverside Houses | Sarıgerme Beach | Click here to see the route | 30.5 km | 35 mins | 4 hrs 41 mins |
| Riverside Houses | Köyceğiz Lake | Click here to see the route | 30.5 km | 35 mins | 4 hrs 55 mins |
| Riverside Houses | Göcek Marina | Click here to see the route | 32.9 km | 38 mins | 9 hrs 45 mins |
| Riverside Houses | Ölüdeniz Beach (Fethiye) | Click here to see the route | 75.7 km | 1 hrs 24 mins | 18 hrs 40 mins |
To have a better understanding, please check Are you Wondering Where Riverside Houses are? section on our Contact page.
How can I get to Riverside Houses?
Please click on our postal address below to navigate yourself to Riverside Houses from anywhere with the help of Google Navigation.
You might also have a look at the Distances from/to Riverside Houses table below.
Distances from/to Riverside Houses
| From | To | Google Maps Route | Distance | Time required by car | Time required by walk |
|---|---|---|---|---|---|
| Dalaman International Airport | Riverside Houses | Click here to see the route | 30 km | 35 mins | 6 hours |
| Riverside Houses | Dalyan Town Center | Click here to see the route | 900 meters | 2 mins | 5 mins |
| Riverside Houses | İztuzu (Turtle) Beach | Click here to see the route | 12.8 km | 21 mins | 2 hrs 50 mins |
| Riverside Houses | Sarıgerme Beach | Click here to see the route | 30.5 km | 35 mins | 4 hrs 41 mins |
| Riverside Houses | Köyceğiz Lake | Click here to see the route | 30.5 km | 35 mins | 4 hrs 55 mins |
| Riverside Houses | Göcek Marina | Click here to see the route | 32.9 km | 38 mins | 9 hrs 45 mins |
| Riverside Houses | Ölüdeniz Beach (Fethiye) | Click here to see the route | 75.7 km | 1 hrs 24 mins | 18 hrs 40 mins |
To have a better understanding, please check Are you Wondering Where Riverside Houses are? section on our Contact page.
Do you arrange transfers?
Yes, we do arrange transfers from/to Dalaman International Airport upon request. While you are making your reservation, please select the appropriate transfer options that will be listed under “Select extra services (optional)”.
About the Site, Dalyan & Swimming Pool
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What to know about Dalyan?
We strongly suggest you to check our About Dalyan page.
When does the swimming pool open and close?
The swimming pool will be operational between the 15th of May (15/05) and 15th of September (15/09). During this period, hours of operation are from 09:00 AM to 05:30 PM daily.
What are the swimming pool rules & regulations?
Poolside Rules
- No running on the poolside.
- Diving is not permitted.
- No jumping onto floats, rafts or inflatables from poolside.
- No fighting, bullying, ducking, pushing or throwing other bathers into the pool.
- No face masks, flippers or snorkels.
- No toys, inflatables or balls.
- No eating or drinking on the poolside.
- No outdoor footwear permitted on the poolside.
- Children under the age of 8 must be accompanied in the water by an adult and accompanying adults must not leave children under the age of 8 unattended or beyond eye contact.
Health, Safety and Hygiene Rules
- Please ensure you shower before entering the pool.
- Please ensure you visit the toilet before entering the pool and encourage children to do so.
- Children still requiring nappies are encouraged to wear a recognised swim nappy.
- Conventional nappies are not permitted in the pool.
- Any incident involving contamination of the pool must be reported to staff immediately.
- It is forbidden to swim in the pool with a burkini.
- You are advised NOT to swim if you are suffering from the following:
- Ear infection
- Open wounds
- Coughs/colds etc.
Attention!
- These rules and regulations are subject to change at anytime without any notice.
- Guests swim at their own risk and Riverside Houses is not responsible for any injuries or accidents incurred by anyone while using the swimming pool facilities.
We are the lavender scent on your pillow
We are your coffee & breakfast with Riverside Cafe
We are your garden with a wonderful breeze from the river
We are the sun that warms your heart
We are your music with Riverside Bar
We are your home in Turkey
We are at your service, all the time
We are Riverside Houses.
Riverside Houses
Riverside Houses has been serving its guests since 2011 with 2, 3 and 4 bedroom semi-detached villas with a 60 m2 shared pool in a 1500 m2 garden by the riverside.
Book with us now to enjoy a relaxing holiday in one of our five villas which are only steps away from the town center of the hidden heaven - Dalyan.
Riverside Cafe
Riverside Cafe, which opened in 2012, has been serving its guests in one corner of the garden of Riverside Houses, offering them the convenience of having easy and quick access to quality food and beverages sold at reasonable prices.
